Thank you for shopping with CORRILY LTD. We value your satisfaction and strive to provide high-quality AI and data solutions. Please read our refund and returns policy carefully before making a purchase.
1. Digital Products and Services
Most of our products are digital and are delivered electronically via download, API access, or email. This includes but is not limited to:
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Software tools
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Machine learning models
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Data analysis services
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API subscriptions
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Online consultations or strategy sessions
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Reports or downloadable content (e.g., PDFs, code files)
2. No Returns for Digital Products
As per UK and EU consumer protection law (Digital Content Directive), once digital content has been downloaded or accessed, you lose your right to cancel the purchase, unless:
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The product is not as described
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The digital content is faulty or defective
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You have not yet accessed or used the product and request a cancellation within 14 days of purchase
Please contact us immediately if you believe a product was delivered incorrectly or contains errors.
3. Consulting and Custom Services
For services such as consulting calls or customized reports:
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Cancellations with at least 24 hours’ notice before the scheduled time are eligible for a full refund
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Cancellations made within 24 hours of delivery time may not be eligible for a refund, unless otherwise agreed
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If a session was missed or delayed by our team, we will reschedule at no additional cost or issue a refund
4. How to Request a Refund
To initiate a refund request, please contact us at:
📧 Email: [email protected]
📞 Phone: +44 20 8825 2759
Include your order number, a brief explanation of the issue, and any relevant screenshots or documentation. We aim to respond within 2 business days.
5. Processing Time
Once approved, your refund will be processed via the original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.
6. Exceptions
We reserve the right to deny refund requests in the following cases:
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Products were used or accessed as intended
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Download links or API keys were activated
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Misuse or modification of the software by the customer
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Repeated refund requests from the same customer (potential abuse)
7. Contact Us
If you have any questions about your purchase or our refund policy, don’t hesitate to reach out:
CORRILY LTD
483 Green Lanes, London, England, N13 4BS
[email protected]
+44 20 8825 2759
